Billing & Credits
Learn how credits work, explore our pricing tiers, and understand billing cycles.
How Credits Work
1 credit = 1 agent action. Each time an agent performs a task (responds to a message, creates a document, updates a record, etc.), it consumes 1 credit.
Typical tasks use 5–10 credits depending on complexity. Simple tasks like sending a message cost 1 credit. Complex tasks combining research, analysis, and document creation might use 10+ credits.
Credits reset monthly on your billing cycle date. Unused credits expire and don't roll over (except for purchased add-on credits, which don't expire).
Credit Usage Examples
Simple Tasks
- • Send Slack message: 1 credit
- • Create calendar event: 1 credit
- • Update database record: 1 credit
Complex Tasks
- • Research & write article: 5–7 credits
- • Create report with analysis: 7–10 credits
- • Customer analysis + response: 8–12 credits
Pricing Tiers
Free
$0
Pro
$99 per month
Business
$399 per month
Enterprise
Custom
Upgrade, Downgrade & Add-ons
How to Upgrade or Downgrade
- 1.Go to Settings > Billing & Subscription
- 2.Click "Change Plan" and select a new tier
- 3. Review the changes and prorated charges/credits
- 4. Confirm your change—it takes effect immediately
Add-On Credit Packages
Need more credits without upgrading your plan? Purchase add-on packages anytime:
- 1,000 credits$19
- 5,000 credits$89
- 10,000 credits$159
Add-on credits don't expire and are consumed after monthly included credits.
Feature Add-ons
Extend your platform with premium capabilities. Feature add-ons are billed monthly alongside your plan subscription.
🎙️ Voice
Real-time voice conversations with your AI agents.
- Voice Starter — 60 min included, $0.20/min overage$12/user/mo
- Voice Pro — 200 min included, $0.15/min overage$25/user/mo
Available on Pro and above.
🦾 NemoClaw New
Run AI agents inside NVIDIA OpenShell sandboxes with egress policy controls and governance. Runs on your own infrastructure — you bring your NVIDIA hardware and API key.
- Essentials — 5 concurrent sandboxes, basic analytics$19/mo
- Scale — Unlimited sandboxes, custom policies, audit logs$79/mo
Essentials requires Pro plan. Scale requires Business plan. Save 20% with annual billing.
Auto-Topup
Enable automatic credit recharging to ensure your agents never run out of credits. When credits fall below your threshold, TwoPlus automatically purchases the amount you specified.
How to Set Up Auto-Topup
- 1.Open Settings > Billing & Subscription
- 2.Toggle "Enable Auto-Topup"
- 3.Set your trigger threshold (e.g., recharge when < 100 credits)
- 4. Choose your topup amount (1,000, 5,000, or 10,000 credits)
- 5. Confirm and save
Pro tip: Auto-topup uses your stored payment method. Monitor topups in your billing history to optimize your threshold and amount settings.
Frequently Asked Questions
What happens when I run out of credits?
Your agents cannot take new actions until you upgrade your plan, purchase additional credits, or enable auto-topup. Agents will notify you via Slack or email when credits are low (10% remaining). Your existing data and agents remain accessible.
Can I buy additional credits?
Yes. You can purchase additional credit packs anytime from your Billing dashboard. Available packs: 1,000 credits ($19), 5,000 credits ($89), or 10,000 credits ($159). Credits purchased outside your monthly plan don't expire.
How does auto-topup work?
Enable auto-topup in Settings > Billing to automatically recharge your credits when they fall below a threshold (e.g., 100 credits). You select the amount and frequency. This ensures uninterrupted agent operations without manual intervention.
What if I want to downgrade my plan?
Downgrades take effect at the next billing cycle. You're refunded for unused credits from the month prorated. Note: Some plan features (agent limits, integrations) are restricted immediately, so verify compatibility before downgrading.
Is there a refund policy?
We offer a 14-day money-back guarantee if you're unsatisfied. Unused monthly credits are refunded prorated. Multi-month commitments and add-ons are non-refundable unless a service issue occurred on our end.
Can I pause my subscription?
Yes. You can pause your subscription for up to 3 months without losing your data, agents, or billing history. Resume anytime. Only available on Pro and Business plans.
Have billing questions?
Our support team is happy to help with any billing, credit, or subscription questions.
Contact Support→